The role of helplines is becoming increasingly important today, as maintaining mental health is essential for a happy and balanced life. People often find it difficult to share their problems, and many are hesitant to seek help from those around them. This is where helplines come into play, offering support and a listening ear anonymously. The aim of the service is to provide callers with a space to express their thoughts, allowing professionals to assist in finding solutions. Although the history of helplines dates back decades, the need has continuously evolved, and today they focus not only on crisis situations but also on generally helping with mental health issues. Changes…